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MISSION STATEMENT

What is an automobile? Is it a mode of transportation, or is it an object that defines our personality and who we are? For most of us, it is a combination of both. However, there are variables that influence the decision about which make and model we will drive. The cost of acquisition and maintenance, in most cases, is the limiting factor. Often times, the maintenance consideration is neglected. Our objective is to educate and provide a facility which makes owning a high calibre vehicle, such as Mercedes, possible.

 Blog 
Monday, November 28 2011

    It is amusing that often we get calls from customers pricing oil changes – fundamentally showing how totally disconnected people are with the concept of car maintenance. How much do you think you will save by comparison shopping? The cost of quality parts and oil do not differ more than 10%, so you may save $5 - $10 at the most by shopping around. From a businessman’s point of view, an oil change is a losing proposition when it comes to our bottom line, but it is important in getting the customer in front of us and perhaps getting a new customer, if you want them. As a business, who is your competition? Dealers, other independents, Jiffy Lube, the customer’s brother-in-law? Maybe your competition can compete by putting in a substandard filter and oil, or not changing all of the oil, or not changing the oil at all! The point is that to maintain your Mercedes, you must find an independent who is competent, and fair, and one that you can trust. The relationship between the customer and the repair shop must be one of trust – how that trust is earned is the subject of another blog. But, if you do not trust your repair facility, you should find another. If you trust your mechanic and can communicate this trust, then you will always get the better pricing and the business will go the extra mile, and work harder to make sure that you are a satisfied and happy customer!

Posted by: Ken Redmond AT 09:13 am   |  Permalink   |  0 Comments  |  Email
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The Benz Store specializes in the early mechanical speedometers, and early electronic S-Class 1981 and newer and SL Models starting in 1981 thru 1995 on most models. 

 Mechanical repair $75.00/Exchange.

Electronic $95.00/Exchange and the correct mileage it provides.

2 Day Turnaround. Email any questions.

The Benz-Store
4321-C Buford HWY | Chamblee, GA 30341 | Phone: 800.631.4170 | Email: Ken@Benz-Store.com
 
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